For Pis FAQ we use Katie, an innovative, AI based "Knowledge Management Bot" from Michael Wechners wyona.com. Knowledge Management means in this case, to make know-how easily available within a company, an organisation etc. For clients as well as for the staff. We think of the most experienced collegue, learning more and more all the time, being available all the time.
Katie supports many languages and is based on technologies like Natural Language Processing. Questions and answers in unlimited number are stored within a datebase and get checked against permanently.